Orders move to the warehouse quickly, so contact us as soon as you can at hello@finefoams.com.au with your order number.
Before dispatch
- Address change: we can update the delivery address.
- Remove an item (for example, an extra item added by the post-purchase offer): we place the order on hold, remove the item and refund the difference.
- Cancel: we place the order on hold, cancel it and refund you in full. Refunds usually appear within 3 to 5 business days.
- Switch to The Complete Bed: we can hold the order and adjust it.
After dispatch
Once a parcel is with the carrier, we can't change or stop it. Australia Post lets the receiver redirect or hold a parcel through the AusPost app or website using the tracking number. If you no longer want the order, it's covered by the 100-Night Trial: once it arrives, email us and we'll send a prepaid return label for a full refund.
Parcel held at the post office
If a unit number was missed and the parcel is being held, the addressee can collect it with photo ID showing their address. Let us know if the post office won't release it, and we'll find another way.